We understand that life is never straight forward and that everyone can experience money problems in periods of their life.

Whether you’ve lost your job, affected by an injury or illness or just struggling to make ends meet, our Customer Assist team are here to assist you.

It’s important to get in contact early so we can determine the best approach for your situation. 

If you are facing financial hardship, please get in touch with the ORDE Customer Assist team by: 

Email: [email protected]  

Phone: 13 67 33 

Our team is available Monday – Friday, 8:30am – 5:30pm (AEST), except on national public holidays. 

We understand this may be difficult and stressful time.

ORDE offers a range of additional options for your loan that may assist during this time, including:

• Pausing your loan repayments temporarily
• Making partial payments
• ​Accessing money you may have available in redraw
• ​Changing repayments to interest only payments
• ​Reducing your repayments to the minimum monthly repayment amount

Loan repayment pause and partial explained

ORDE customers requesting financial assistance may be able to pause their repayments with interest capitalised to the loan. For the repayment pause period no repayments are required. However, during this time, interest will add to the loan balance and your loan balance will progressively increase.

Please note: After a repayment pause ends, your loan size will increase and your repayment amount may need to change as a result (i.e. the amount required may be higher than current repayments and will incur a higher amount of interest over the life of the loan). This is to ensure you repay the loan within its contracted term.

While our Customer Assist team is here to support you with your ORDE loan,
you can also get assistance by contacting the organisations below:

National Debt Hotline
The National Debt Hotline is a not-for-profit service that helps Australians tackle their debt problems. You can get in contact with one of their free debt counsellors on;
www.ndh.org.au
1800 007 007

MoneySmart
ASIC’s MoneySmart website has a range of tips and tools to help you manage your money and get support when needed.
www.moneysmart.gov.au

Beyond Blue
Beyond Blue is a not-for-profit service that provides support to Australians suffering depression, anxiety or other mental health issues.
www.beyondblue.org.au/

1300 22 4636

1800 RESPECT
If you are experiencing or feel at risk of domestic or family violence,
please call the 24-hour hotline 1800 RESPECT (1800 737 732) to obtain support.