Financial Hardship

We understand that life is never straight forward and that everyone can experience money problems in periods of their life.


Whether you’ve lost your job, affected by an injury or illness or just struggling to make ends meet, our Customer Assist team are here to help you.


Our Assist team knows that unexpected life events can happen to anyone. It’s important to get in contact early so we can determine the best approach for your situation.


We may be able to reduce or defer repayments for a period or look to restructure your debts to assist.


Our team are available Monday – Friday 8:30am – 5:30pm.


Have you been affected by the recent floods in Victoria and Tasmania? 


If you are facing hardship, please get in touch with the ORDE Customer Assist team by emailing [email protected]



COVID-19 Relief

Are you experiencing hardship due to the COVID-19 pandemic?


We understand this is a difficult and stressful time for many Australians.


ORDE has additional options with your loan that may assist during this time, including:


  • Pausing your loan repayments temporarily
  • Making partial payments
  • ​Accessing money you may have available in redraw
  • ​Changing repayments to interest only payments
  • ​Reducing your repayments to the minimum monthly repayment amount

Loan repayment pause explained


ORDE customers requesting financial assistance may be able to pause their repayments with interest capitalised to the loan. For the repayment pause period no repayments are required. However, during this time, interest will add to the loan balance and your loan balance will progressively increase.


Please note: After a repayment pause ends, your loan size will increase and your repayment amount may need to change as a result (i.e. the amount required may be higher than current repayments and will incur a higher amount of interest over the life of the loan). This is to ensure you repay the loan within its contracted term.

Further Support

While our Customer Assist team are there to support you with your ORDE loan, you don’t need to go through the rest on your own.

You can get assistance by contacting the organisations below:

National Debt Hotline

​The National Debt Hotline is a not-for-profit service that helps Australians tackle their debt problems. You can get in contact with one of their free debt counsellors on;


1800 007 007


ASIC’s MoneySmart website has a range of tips and tools to help you manage your money and get support when needed.

Beyond Blue

Beyond Blue is a not-for-profit service that provides support to Australians suffering depression, anxiety or other mental health issues.

1300 22 4636



If you are experiencing or feel at risk of domestic or family violence, please call the 24-hour hotline 1800 RESPECT (1800 737 732) to obtain support.