Loans for all
you can trust
ORDE is committed to ensuring that we deal with each of our customers efficiently, honestly and fairly; and in accordance with Responsible Lending guidelines under the National Consumer Credit Protection Act (NCCP).
Our credit assessment process will review your overall objectives and ability to repay the loan to make an assessment on the suitability of your loan application.
Some things we feel it’s important you should know.
It's important to make an informed decision when looking to take out a home loan. To assist in providing an independent source for information and advice ASIC has developed a website with a range of various tools. We encourage you to visit to assist in making an informed decision.
Our internal dispute resolution scheme
We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer:
• telephoning 03 8657 2560
• e-mailing firstname.lastname@example.org
• writing to Level 14, 31 Queen Street, MELBOURNE VIC 3000
Our external dispute resolution scheme
If we do not reach agreement on your complaint, you may be able to refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is Australian Financial Complaints Authority and can be contacted on 1800 931 678, by fax at 03 9613 6399, by email at email@example.com or in writing to GPO Box 3, MELBOURNE VIC 3001.
ORDE has mortgage brokers across Australia able to assist potential customers assess their needs and requirements.
We’re happy to put you in touch with one in your area.
Call us now