Microsoft outage: An update for our brokers, borrowers and partners
Published on 13 November 2026
Microsoft 365 is experiencing a global outage, which is affecting ORDE’s ability to receive emails. Our critical lending and servicing processes are continuing.
If you’ve emailed us about something that needs attention today, please call your usual ORDE contact, as we may not have received your email.
You can also find our phone numbers on our Contact Us page.
Loans settling today
We know how important settlement day is. We’re working closely with our solicitors to manage loans scheduled to settle today and minimise any potential delays. This outage is not currently expected to impact today’s scheduled settlements.
Loan applications
Our Credit team can continue to assess and process loan applications. If you have a borrower who urgently needs confirmation of finance ahead of an auction or property purchase, please contact us directly so we can discuss what documentation or assistance may be available. Please contact your ORDE representative if you need an update on an application or assistance with a time-sensitive matter.
Accessing My ORDE
My ORDE remains available for existing users. However, new borrowers may experience delays when registering, as the outage is affecting email confirmations.
If you need assistance accessing My ORDE, please give our team a call on 03 8657 2500. Otherwise, we encourage new users to try again a little later.
Keeping you updated
We’ll continue to monitor the situation and share further updates as needed.
Contact Us
Need help? Visit our Contact Us page to get in touch with our team.