Complaint Resolution

Welcome to our complaints page, where we value your feedback and strive to address any concerns you may have. We understand that sometimes things don’t go as planned, and we are here to make it right. Whether it’s a product issue, a service-related problem, or any other matter that has left you dissatisfied, we encourage you to tell us. We are committed to resolving your complaints promptly and providing you with a satisfactory resolution. Your feedback plays an essential role in helping us improve our offerings and deliver an exceptional experience to all our customers. Thank you for taking the time to share your concerns with us; we are dedicated to turning your complaints into opportunities for growth and improvement.

 

View our Complaint Resolution Process 

How To Lodge a Complaint

Call Us

Please call our Client Services number: 03 8657 2500

 

Email Us

Please Email our Client Services team at complaints@orde.com.au

 

Write to Us

You can send us the full details, and any supporting documents, and let us know what you would like us to do.

Please address this information to:

ORDE Financial – Client Services Team
Level 14, 31 Queen Street
Melbourne VIC 3000

 

What you can expect from our commitment to you

 

ORDE Financial deals with any complaints from our customers by:

  • Listening carefully to what you tell us and understanding your concerns.
  • Being transparent, accurate and honest in talking to you about your complaints or concerns and our products and services; and
  • Addressing any complaints or concerns you have with us, and we will try to resolve the issue as quickly as possible