ORDE is committed to ensuring that we deal with each of our customers efficiently, honestly and fairly; and in accordance with Responsible Lending guidelines under the National Consumer Credit Protection Act (NCCP).
Our credit assessment process will review your overall objectives and ability to repay the loan to make an assessment on the suitability of your loan application.
Some things we feel it’s important you should know.
Independent Advice
It’s important to make an informed decision when looking to take out a home loan. To assist in providing an independent source for information and advice ASIC has developed a website with a range of various tools. We encourage you to visit to assist in making an informed decision. https://www.moneysmart.gov.au
Our internal dispute resolution scheme
We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaint Resolution Team:
- telephoning 1800 533 633
- e-mailing [email protected]
- writing to Level 14, 31 Queen Street, MELBOURNE VIC 3000
Our external dispute resolution scheme
If we do not reach agreement on your complaint, you may be able to refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is Australian Financial Complaints Authority and can be contacted on 1800 931 678, by fax at 03 9613 6399, by email at [email protected] or in writing to GPO Box 3, MELBOURNE VIC 3001.
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.
